Two engineers. Ten years inside MSPs. One conclusion.
We spent the last decade as engineers at managed service providers, and we noticed something the industry doesn't like to admit: most MSPs make more money when your systems are noisy. Valerity is what we built when we got tired of watching that happen.
Who we are
We built the MSP we wished existed when we worked at the others.
For ten years we worked as engineers inside managed service providers — the kind that promised white-glove service in the sales meeting and slowly turned into ticket factories once you signed the contract. We watched good technicians get pulled off problems they understood so they could clear queues. We watched clients become account numbers. We watched the pitch decks get prettier as the actual work got thinner.
Underneath all that, we noticed something more uncomfortable: most MSPs make more money when your systems are noisy. The incentive structure quietly rewards chaos. Good engineering goes the other direction — a well-built environment is quiet, and a flat-fee model lets us keep it that way.
That's why Valerity exists. We run leaner than legacy MSPs, which lets us deliver the depth of work most of them reserve for their largest clients — at a flat monthly fee, sized to your environment. We're new as a business, founded in 2026. We're not new at the work. Between the two of us we've handled forensic investigations, ransomware recoveries, datacenter migrations, board-level compliance conversations, and the unglamorous daily work of keeping small companies running.
What we believe
Governance over break-fix
Most MSPs make money when things break. We make money when they don't. We invest in the unglamorous work that prevents incidents instead of optimizing for ticket throughput.
Pricing should be predictable
Flat monthly fee, banded by environment size. No per-seat reconciliation, no headcount disputes, no mid-month invoice surprises — just one number you can budget against.
Depth beats speed
Forensics-depth troubleshooting on every incident. We figure out what actually caused a problem, not just how to close the ticket, so the same issue doesn't return in three weeks under a different symptom.
Small by design
Service quality at MSPs erodes the second a client becomes account number 247. We cap how many clients we take on, so the engineer who built your environment is the one who knows it three years later.
What we cover
Six service areas, one philosophy
Every service below is delivered under the same flat-fee governance model. The depth of work doesn't change based on your band — only the size of the environment we're applying it to.
Managed IT
Remote monitoring, patching, device health, new device setup, and vendor coordination.
Cybersecurity
Endpoint protection, MFA support, email filtering, security assessments, and awareness training.
Backup & Recovery
Backup planning, restore testing, ransomware-resilient backup design, and recovery readiness.
Microsoft 365 & Cloud
Microsoft 365 administration, Azure support, cloud security, licensing, and cost optimization.
Strategic Consulting
Technology roadmaps, budget planning, hardware lifecycle planning, and compliance guidance.
AI Services
AI workflow automation, secure AI policies, Copilot readiness, reporting automation, and chatbots.
What we won't do
No surprises. No upsell theater. No invoice games.
A lot of what makes us different is what we refuse to do. The short list below isn't marketing language — it's a description of the friction we've decided to remove from working with us.
- No per-seat reconciliation. Flat fee, banded by environment size.
- No tier-1 ticket-juggling. The engineer who built your environment is the one who fixes it.
- No upsells you don't need. If a tool or license won't help you, we won't pitch it.
- No vague "managed services" stack. You'll know exactly what we do and what the boundaries are.